Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@theunveiledfaces.com.

If your return is accepted, we will provide instructions on how and where to send your package. You will be responsible for covering the cost of return shipping.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any further questions or concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items purchased at a discount exceeding 20%, such as those offered during events like Black Friday, Boxing Day, Flash Sales, Cyber Monday, Canada Day, Easter, and other holidays, are ineligible for return. Only exchanges or store credit will be provided for such items.

Furthermore, items purchased at a discount exceeding 60%, including those obtained during Black Friday, Boxing Day, Flash Sales, Cyber Monday, Canada Day, Easter, and other holidays, are considered final sale and cannot be returned or exchanged.

Gift cards cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theunveiledfaces.com.

Failure to comply with the aforementioned conditions upon returning the item will result in Unveiled Faces Clothing LLC retaining the right to return the item to the sender.